Interfacing With Customers in the Pharmacy – Made Easier

Anyone who has spent any amount of time working in a pharmacy knows how hectic the day can become and how busy it can get. The pharmacy is responsible for dispensing medications to those who need them the most, and one of the most important parts of doing business at the pharmacy is letting customers know when their medications are ready to be picked up, or to provide other important information.

How Can Customer Interaction Be Made Easier?

Think about what you and your staff do every day. Apart from keeping stock and dispensing medications, a good deal of your day is probably dedicated to calling patients who have medications ready to be filled and picked up.

With newer pharmacy software, it is simple to completely automate your calls to customers so that you can spend less time on the phone and more time helping the customers in front of you.

The Benefits of an Interactive Phone System

Here are a few things such a phone system could do for you:

·    Call patients automatically when their medications are ready for pickup.

·    Send patients automated text message reminders about their medications.

·    Answer the phone and interact with customers through an interactive voice prompt, making it less crucial for a live person to answer the phone every time it rings.

Bring Digital Innovation Into Your Pharmacy Today

digital pharmacy software system

If you think the sound of some of these benefits of some of these new pharmacy technologies could come in handy for your workplace and your customers, think about using a digital pharmacy software system in your pharmacy. Not only could it make your day a ton easier, but it might also be able to help your customers be a little more informed on their medications, when they are ready to be picked up, and more.

Read More →